For urgent requests please give us a call at (213) 459-6200 to reach us asap. All e-mails will be responded to within 1-2 business days of being sent to email@example.com
For cancellations, customers must contact us as soon as possible. If the shipment has not been sent for delivery a full refund will be issued. Please note that credit card transactions take typically 3 to 5 business days to show on your account. All sales are considered final. All claims, including non-defective item returns, must be made within five days after receipt of goods.
Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 7 days of the receipt of merchandise. A restocking fee of up to 25% of the value of the merchandise may be imposed on non-defective returns after 10 days. Please contact us for our policy on damaged or defective item returns. All returns must be requested within 10 days of receiving the product(s).
Orders processed will typically ship within 2-3 business days. For special handling of the order please use the shipping note section to specify. We will ship as items become available unless advised otherwise. Multiple shipments will have a reduced shipping rate, and orders with items arriving in close proximity will be merged and sent together to provide a lower cost of shipping.
The following is a notice to residents of California regarding Proposition 65:
California’s Proposition 65 entitles California consumers to special warnings for Products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as clothing, jewellery made of vinyl or imitation leather may contain traces or lead. In accordance with Proposition 65, We issue the following warning to our California customers:
WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at:firstname.lastname@example.org We will respond as soon as possible to provide you with the information We possess about the materials within our products.
For more information on Proposition 65, please visit www.P65Warnings.ca.gov