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FAQ

When can I expect my order to ship after being processed?

-Since we process orders 2-3 days in advance from receiving the merchandise, the tracking number will not show any updates until it is scanned by the carrier. If there are no tracking updates after the allotted time, please contact us.

How does your sizing run?

-Our sizing runs a bit generous, and specific measurements can be found in the about us section.

How much will shipping be?

-The shipping price will be determined based on the weight of the box, and the shipping destination. For reference we are located in LA, CA.

A style I purchased is no longer visible, why?

-The item is sold out or discontinued, if you are looking for photos please contact us to obtain them.

Why does a partial refund show on my order?

-The item was processed in error, it was either due to a defect or shortage in the shipment and was corrected. For additional information please contact us.

How do I return a product?

-Contact us with the styles you are planning to return with the reason for return, order number, and style number(s)

What are my payment choices?

-We are currently only accepting Credit/Debit cards at this moment.

I received the wrong product or I have a damaged item.

-Apologies for the inconvenience. We can assist you readily through email; please provide a description of the issue, along with a picture for reference (if damaged), and how you would like the matter resolved. We will contact you within 1-2 business days, your patience is appreciated. Customer Service : cs.mazikllc@gmail.com or (213) 275-1006

About
For many years of garment manufacture experience in Los Angeles, MAZIK has been building up its own unique brand power and network in the fashion industry so far. Mainly dealing with women young contemporary lines, MAZIK has provided higher level of design & quality, trying to open up and provide our customers with more tools to communicate through online wholesale as well as retail market.
Return Policy
For ALL return request or missing item(s) please contact our customer service email cs.mazikllc@gmail.com for further assistance. For ALL MISSING ITEM(S) we have a 7 day return policy. Meaning, you will have 7 business days after your items have been delivered to request ANY missing pieces or returns as well. Return Labels will be voided if the return is not shipped to us within 7 days. A restocking fee of up to 25% of the value of the merchandise may be imposed on items out of their original packaging or any items that were damaged while being shipped to us for improper packing. Feel free to contact us through our email provided or give us a call at (213)459-6200.
Cancellation Policy
For cancellations, customers must contact us as soon as possible. If the shipment has not been sent for delivery a full refund will be issued. Please note that credit card transactions take typically 3 to 5 business days to show on your account. All sales are considered final. All claims, including non-defective item returns, must be made within five days after receipt of goods.
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