When can I expect my order to ship after being processed?
-Since we process orders 2-3 days in advance from receiving the merchandise, the tracking number will not show any updates until it is scanned by the carrier. If there are no tracking updates after the allotted time, please contact us.
How does your sizing run?
-Our sizing runs a bit generous, and specific measurements can be found in the about us section.
How much will shipping be?
-The shipping price will be determined based on the weight of the box, and the shipping destination. For reference we are located in LA, CA.
A style I purchased is no longer visible, why?
-The item is sold out or discontinued, if you are looking for photos please contact us to obtain them.
Why does a partial refund show on my order?
-The item was processed in error, it was either due to a defect or shortage in the shipment and was corrected. For additional information please contact us.
How do I return a product?
-Contact us with the styles you are planning to return with the reason for return, order number, and style number(s)
What are my payment choices?
-We are currently only accepting Credit/Debit cards at this moment.
I received the wrong product or I have a damaged item.
-Apologies for the inconvenience. We can assist you readily through email; please provide a description of the issue, along with a picture for reference (if damaged), and how you would like the matter resolved. We will contact you within 1-2 business days, your patience is appreciated.
Customer Service : email@example.com or (213) 459-6200